You can reach us via email at fistformusa@gmail.com Our support team is available to assist you with any inquiries or concerns you may have regarding our products or services.
Our products are shipped from various locations depending on the item. We partner with reliable suppliers to ensure timely delivery and quality service. Shipping times may vary based on your location and the specific product ordered.
Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please contact us to initiate the return process.
If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.
Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. If you have questions about a specific item, please reach out to us for clarification.
Once we receive and inspect your return, we will notify you of the approval status. If approved, you will be refunded to your original payment method within 10 business days. Please note that processing times may vary by bank or credit card company.
The fastest way to exchange a product is to return the item you have and make a separate purchase for the new item once the return is accepted. Please contact us for assistance with the return process.
We utilize various shipping methods to ensure that your order arrives safely and promptly. The specific shipping method will depend on the product and your location.
Yes, we offer international shipping to select countries. Shipping times and costs may vary based on the destination. Please check during the checkout process for available shipping options to your location.
Once your order has shipped, you will receive a confirmation email containing tracking information. You can use this information to monitor the status of your shipment.